FAQ - Frequently Asked Questions
Dear client,All our products are from factory direct, welcome to do Wholesale and dropship with us!we Support mix order,there are many other Models, If you are interested, Please contact US. Thank you for your kind support and enjoy shopping!
1.WORLDWIDE SHIPPING.(Except some countries and APO/FPO)
2. Orders processed timely after the payment verification.
3. We can make dropship orders for you.
4. The images shown are not the actual item and are for your reference only.
5. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
6. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
7. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.
8. Delivery Time:
1. You have 7 days to contact us and 30 days to return it from the date it was received. If the item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half.
2. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return.
3. We will refund YOUR FULL WINNING BID AMOUNT, upon receipt of the item in its original condition and packaging with all components and accessories included, AFTER BOTH Buyer and Seller cancels the transaction from Aliexpress. OR, you may choose to have a replacement.
4. We will bear all the shipping cost if the product(s) is (are) not as advertised.
All products which we sold have one year factory warranty. We are professional and have many years' experience in electronics produce, professional staffs and top-ranking service. It must make you own a relieved and satisfying shopping.
Please just feel free to contact us, if any problem when use. Until now we found that most of the problem it is not the machine itself, just wrong operation or misunderstanding, So please checking it carefully before sending back, if it is not defective as you described, we will not be responsible for all the resending shipping cost.
Finally, thank our old customers and new customers very much, for your persistent support!