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Do pls let me know your correct name,address,zip code,espacially Contact No..Because in some regions EMS or other Courier Express Service System not available or door -to-door service unavailable, buyers need to collect parcel in person from Postal office or Express company locally.Therefore, Contact No.is Quite Important. Thank you.
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1.Pls confirm with Seller about the following concerns when purchase:
a. The availability or stock status of goods.
b. Which item & How many pieces do you need?
c. Any other detailed requirement?
d. Where are you from?
e. Do you need other shipping methods,like HK Post,DHL,UPS,Fedex,TNT etc?
f. Double check your address and contact information to ensure all correct.
Currently, you can pay using Moneybookers,Visa,MasterCard,West Union and Bank Transfer. You can also pay with select debit cards including Maestro, Solo, Carte Bleue, PostePay, CartaSi, 4B and Euro6000. More payment options will be available on AliExpress in the future. If West Union or Bank Transfer preferred,pls contact Seller for Beneficiary's details.
Shipping and Handling:
1. Usually we ship goods globally by registered Courier Express Service,like China Post Air Mal,HongKong Post Air Mail,EMS,DHL,UPS,Fedex,TNT.Usually, we ship goods by China Post Air Mail by defaultto world wide except for countries from Africa,say,Negeria,Cameroon,Uganda,etc.
The ETA(Estimated Time of Arrival) and Shipping cost vary due to different shipping methods.Usually Express services support shipping to most of,but Not all,countries or regions.If Buyers can not choose the shipping methods you prefer, that might be your area is Not in the supporting range.If that is the case,pls contact with us immediately. We'll check and find reliable shipping method with reasonable cost for you.
China Post Air Mail(CPAM) or HongKong Post Air Mail(HKAM)can ship goods all over the world,except for excluded areas.And the ETA is around 15-30 days or more, especially during Holidays/Festivals. The lowest shipping cost is their selling point,while the slowest delivery should be blamed. Officially,they only provide service to 26 countries. But in fact, goods can be shiped worldwide. If you can not choose CPAM Or HKAM when placing order, pls choose EMS,DHL etc,and leave message to us with the shipping method you prefer, then we'll modify price accordingly.
Generally, orders are shipped within 3-5 working days.However,an extension might be required for Inspection/ Test before shipping for bulk orders.It's highly appreciated if Buyers can extend processing days when placing order with certain quantities.
2.a.Tracking information will be available online in 3-4 business days after shipping.It might take longer during Holiday/Festival.Sometimes,the tracking information is unavailable online,because CPAM & HKAM upate information periodically. It's possible to happen that goods received by Buyers,but tracking information still shows in transit.Pls be patient understand about this and we'll keep tracking on all parcles after shipping.Delay notice,if happens,will be given.
b.We will mark the item as 'GIFT'or'SAMPLES' with lower declare value on Commercial Invoice or Package note to help Buyers to minimize or avoid any GST(GOODS & SERVICES TAX),V.A.T(Value Added Tax),or other Import Taxes at Buyer's side.But if GST,VAT or any import Taxes are unavoidable,that should be borne by Buyers. Because different countries have different policies and rates. Pls ask for details locally.
c.Buyers can contact us if goods doesn't arrive after 30 days since payment (before shipping period expire).We will check accordingly and get back with answer within 24 hours.An extension for shipping period can be made for the order if necessary.
d.We are NOT responsible for delays due to Bad Weather,Carrier Mishandling,Customs Delay/Detain, Incorrect Buyers'address/contact information,Areas without Service or any other circumstances beyond our control.
Guarantee & Refund Policy:
If any unartificial problem happens with the item received, please contact us with the following concerns and procedures.
A. Pls Contact with us within 3 days (after shipping period expires or received confirmation made on Aliexpress) with message,contact Email,MSN,Skype,Phone number which can help us to contact with you.
B. It's highly appreciated if Details with pictures or videos are sent to us by Email/MSN/Skype. That is really needed and helpful before any assessment & decision made by us.
C. Pls explain the problem as detailed as possible with patience before any Negative Feedback or Return.
D. If Unartificial Quality Problem really exists (after our assessment or any failed solutions provided),pls contact us for Exchange or Refund issue. Products range & validity about Exchange or Refund,pls see clause 'I'.below.
E. With our confirmation and Return address/contact information,pls return the item with the Cheapest Registered shipping method and Tracking Number is a must-have requirement.
F. Pls Return the item with our Original Package and all Accessaries.And pls pack the item safely and strongly to avoid any second chance destroy.
G. Pls give the correct Tracking Number timely.Because without it,we can not get the returned item at our side and that will make us lost the second chance to double Check & Test.If that really happens,we are sorry that we cannot exchange or refund.
H. We'll contact you after getting the returned item and the second chance check & test.Exchange or Refund will be executed within 48 hours if Quality problem confirmed.
I.1. All above-mentioned procedures only applies to Unartificial Quality Problem.
2. Digital products accept Exchange & Refund within 2 months if Unartificial Quality Problem happens. Consumer Electronics only accept Exchange within 2 months if Unartificial Quality Problem happens.
3. Promotional Gifts,Toys and Fragile items for kids are Not in the guarantee range.
4. Problems,caused by Artificial Damage,Maloperation,Wrong Maintainance Method,Bad Environment and any other Force Majeure factors,should be borne by Buyers.
J. If Exchange asked for due to any problems caused by Subjective Issues,say,'Dont like','Dont know how to operate'etc,then the roundtrip shipping cost should be borne by Buyers. If Refund requirement,caused by Subjective Issues,say,'Dont like','Dont need',will be rejected.And Exchange or Refund requirement caused by damage in transit and Buyers don't insure it,will be rejected.
1. We'll try best to contact with Buyers with necessary information we concern,like Receiver, Address,Contact number etc.But If Buyers don't make confirmation with Seller,or Necessary,Clear or Correct information Unavailable, then Seller has right to decide:
a.Deliver goods or not;
b.Which one & how many pieces to deliver as per Buyers' payment amount;
c.Via which shipping method to deliver goods;
Any inconvenience or loss,caused by Buyers with the Unclear or Unavaliable or Incorrect information, should be borne by Buyers. Any loss,caused by the Returns due to Buyers'Unclear or Unavaliable or Incorrect information,should be borne by Buyers.We keep rights for any claims to Aliexpress.
If goods received with satisfactory condition,please make confirmation with Positive Feedback which is a highly encouragement to us.If problem happens, pls contact us timely before any negative feedback or dispute or return.we are willing to solve problem with cooperation.
Drop shipping and wholesale acceptable.
All inquiries will be answered within 24 hours.
Track number will be given after shipment on time!