shipment:
1 The shipment is free shipping via air mail, if the package weight is more than 2kg or the package size is larger than 90CM, we will use EMS etc or Ship with two parcels or more parcels by air mail.
2 Instruction:the weight and size we marked in the package details is not the actual weight and size of the goods, if you need to know the actual weight and size, you just need to contact us.
3 Delivery time:
1) Transportation developed countries is about 7-45 days
2) Remote countries is about 2-8 weeks
4 If buyer want to use more faster shipping method, like EMS, DHL etc, please communicate with us about the increase shipping.
5 Instruction:The shipping time is depends on the buyer's customs clearance time or Force Majeure. If buyer does not receive the goods in a long time, we hope buyer can contact your customs or local post office, in order to get goods soon.
After-sales service:
We will check the goods quality before shipment. If there are some unexpected problems happen, we hope to solve the problems with buyer through friendly in the following ways:
1 If it is quality problem, buyer can submit argue within 15days after receiving the goods, buyer must provide photos or video and other evidence to seller for identify.
2 Man-made damaged, buyers take full responsibility.
3 Product quality processing program:
1) The buyer return the goods to us and responsible for return shipping costs; after we receive the goods ,we will send a new product to buyer and pay for the resend shipping cost.
2) If the goods (total price including shipping is less than 10USD) has quality problems, we will resend a new product in buyer next order; if buyer don’t plan to make a new order in the near term, buyer can pay the resend shipping cost and ask to resend a new product.
Tax:
Paying tax is the duty of every citizen, buyer need to responsible for the all of taxes. Due to the tax problem, buyer refuse to receive the goods, buyer need to
Responsible for freight out and home.
Feedback:
1 We depend on our customer satisfaction to succeed. Therefore, your feedback is extremely important to us.
2 If you are satisfied with our items, please leave us positive feedback. We will leave a positive feedback to you later.
3 Contact us by e-mail or our trade manager:Hellen , before leaving any negative or neutral feedback. We will deal with you to solve any problems as soon as possible.
We work 6 Days a week at 8:00 - 20:00 from Monday - Saturday Beijing Time.
Wish you have a great shopping experience here!
